Known Issues And Open Incidents
We try not to break things, but sometimes we just crave the drama of it all. This is where we'll log what's broken, and avoid claims of "It was like that when I got here".
If you spot a problem and it's listed here, you don't need to raise a ticket - we're already on it. We'll update each entry as it changes.
Open Major Incidents
Some major incidents are kinda minor, but if they result in the loss of service for more than a handful of people, they go in the major incident bucket. The criteria can be a bit nebulous - trying to pin them down is like trying to get a ferret into a waistcoat. What matters here is telling you what’s affected, what you can do and when we’ll update you.
Known Issues
These are problems we're aware of and are working to resolve.
Past Incidents
Resolved incidents are grouped by the month of a recorded incident date or update, newest first. Each entry states which date is recorded.