Known Issues And Open Incidents

We try not to break things, but sometimes we just crave the drama of it all. This is where we'll log what's broken, and avoid claims of "It was like that when I got here".

If you spot a problem and it's listed here, you don't need to raise a ticket - we're already on it. We'll update each entry as it changes.

Open Major Incidents

No open major incidents right now.

Known Issues

These are problems we're aware of that have a workaround in place while we ship a proper fix.

KNOWN ISSUE - Workaround in place

Members with very long addresses are added to Action Network with a delay

Status: Manual workaround in place · Affects: A small number of new members

When a member's address includes an unusually long line, the sync from our membership system into Action Network fails on the first try. The Digital Support team picks these up and edits the address by hand so the record goes through, which adds a short delay before the member appears in Action Network.

We're working on automated address trimming so future syncs go through cleanly without anyone needing to step in.

Past Incidents

RESOLVED

Local Party Finder Tool returning errors on postcode lookups

Reported: 30 April 2026 · Resolved: 6 May 2026 · Duration: Just under a week

The Local Party Finder Tool was returning errors on postcode lookups. The tool is now restored and working normally.

Some emails to Outlook and Hotmail addresses aren't getting through

Reported: March 2026 · Resolved: Late May 2026 · Duration: Three months

Some emails sent from particular Green Party addresses were being rejected, or pushed into the spam folder, by Microsoft- affecting Outlook, Live, and Hotmail domains.

The behind-the-scenes setup that tells Microsoft "yes, this really is from the Green Party" wasn't matching up with what Microsoft expected for some of our email domains. Due to some misuse of party email addresses we had to work through every subdomain to verify which had genuine issues and which were due to incorrect usage.