Who This Is For

This dashboard is for staff, elected officers, and volunteers who want a quick snapshot of the Digital Support ticket queue. Figures update automatically every hour.

Last updated 28 Aug 2026, 12:00

Norm Cassidy Written by Norm,
maintained by robots or magic
or something

A snapshot of what's come in, what's been resolved, and where things are sitting across the queue. These figures update on an hourly basis, 24/7.

The queue shrank by 3 - more tickets were resolved.

Green is good - a negative net change means the queue shrank. We use ▼ and ▲ alongside colour so this works for everyone, including those with colour vision deficiency.

Who are we waiting for?

Not all on-hold tickets are waiting for the same thing. Here's where the 254 tickets currently sitting in the queue are actually at.