Ticket Dashboard

Ticket Dashboard

Who This Is For

This dashboard is for staff, elected officers, and volunteers who want a quick snapshot of the Digital Support ticket queue. Figures update automatically every hour.

Last updated 28 Apr 2026, 15:00

Norm Cassidy Written by Norm,
maintained by robots or magic
or something
Norm Cassidy

A snapshot of what's come in, what's been resolved, and where things are sitting across the queue. These figures update on an hourly basis, 24/7.

17
Opened
39
Closed
▼ 22
Net Change

The queue shrank by 22 - more tickets were resolved.

Green is good - a negative net change means the queue shrank. We use ▼ and ▲ alongside colour so this works for everyone, including those with colour vision deficiency.

Who are we waiting for?

Not all on-hold tickets are waiting for the same thing. Here's where the 225 tickets currently sitting in the queue are actually at.

0
Pending Approval · Waiting for your Chair or Coordinator to approve. Been a while? Give them a gentle poke.
127
Pending Response (Originator) · We've asked you a question. Ghost us and we'll close it after seven days.
11
Pending External · Waiting on a third party. Nothing to do but wait - and chase.
81
To Follow Up · This one's on us. We're working through them.

    We're in the middle of a BOLD makeover of the Green Party Digital Support Site.
    Everything should work, so please raise a ticket to let us know if you see something that doesn't seem right!

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